I can't fault the service I received from LadyBiker. I bought the Rainflare and a seam failed within 15 mins of first use. Upon closer inspection it was clearly an unusual weak spot. After emailing the team some photos a replacement was instantly sent out to me before I had even had a chance to send the original garment back. The replacement has been amazing, completely waterproof with good wind protection and I can be seen glowing brightly all across the Cambridge Fens. Buy a size up from normal if, like me, you have a big hips and bum combination. It's more snug on the hips than the shoulders - if you're more straight up and down then the waist adjusters will be handy. This is a full length jacket fully covering the lower back. I'm a size 20/22, wearing a size 26 Rainflare over full winter kit.