Payment, Delivery & Returns

HAPPY JANUARY 2020 

Promotional Code: HAPPYJANUARY

This promotion is valid from Wednesday 1st - Friday 31st January 2020 only – under no circumstances will orders that are taken outside this period be eligible for the backdated Happy January discounts below.

The promotion includes the following: Additional 15% off anything in the Clearance range at LadyBiker.co.uk, subject to the item being available (we will let you know quickly if not), Free UK Deliveries, Free Returns from within the UK Mainland  (excluding Highlands & Islands, one free return per order). There is no limit to the number of times you may use the Promotional Code: HAPPYJANUARY

 

BLACK RIDEDAY 2019 - Expired

This promotion is valid on Friday 29th and Saturday 30th November and Sunday 1st December 2019 only – under no circumstances will orders taken outside this period be eligible for the backdated Black Rideday discounts below.

The promotion includes the following: 10% off anything at LadyBiker.co.uk, subject to the item being available (we will let you know quickly if not), Free Shipping Worldwide, Free Returns from within the UK Mainland  (excluding Highlands & Islands, one free return per order) as well as a free gift (though we’re not telling you what this is as it may ruin your surprise!).

 

  1. Payment

All orders are to be prepaid by ApplePay, PayPal or by Visa or Mastercard Credit Card or a Debit Card displaying the Maestro logo. LadyBiker uses Stripe processing through Shopify Payments which offers you a secure, assured, international-approved payment system worldwide with which we as a company must be annually compliant.

You will receive an automated ‘Order Acknowledgement’ and we will advise you of any items that are out of stock or have a delivery delay. If this is the case we will either offer an alternative or inform you of anticipated delivery dates of the original item.

We may contact you with sizing advice on certain products as we know some garments are cut on the small/large side and we would much rather send you the right size in the first instance. You’re welcome to send us your measurements before you place an order if you would like us to check for you.

UK (Zone 1) England, Wales, Central and Southern Scotland - Free of charge deliveries.

UK (Zone 2) Scottish Highlands and Islands - Free of charge deliveries.

UK (Zone 3) Northern Ireland, I.O.M, Scilly Islands, Free of charge deliveries.

UK (Channel Islands) - £9.99 per order.

*Additional delivery options available at checkout. Please note that Express services are only available if the item is in stock to send. LadyBiker will refund monies if we can't fulfil your shipping choice.

Republic of Ireland - £9.99 per order.

Europe – (EU countries): Republic of Ireland, Belgium, France, Netherlands, Luxembourg, Germany, Gibraltar, Denmark, Italy, Spain, Portugal. - £19.99 GBP per order.

Europe – (other EU and EFTA countries): Austria, Finland, Greece, Sweden, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Slovakia, Slovenia. Iceland, Liechtenstein, Norway and Switzerland. - £29.99 GBP per order.

USA, Canada, Australia, New Zealand- £39.99 GBP per order.

Japan - £39.99 GBP per order

Other countries by arrangement, please contact us.

Please note that international delivery charges are a guideline only and may be subject to additional shipment fees depending on the size of the parcel and the speed at which you need it delivered. In the case of shipment costs being less or more than anticipated we will inform you and action accordingly.

  1. Delivery

We will endeavour to deliver any stock item within 5 working days and no later than 30 days from date of order. If your garment is not in stock we will order in specifically so this may incur a delay which we will inform you of. All items become the property of the purchaser once delivery has been made and all liability transfers to the purchaser.

  1. Returns, Exchanges & Refunds

Our overall aim is to get you fitted as well as we can which can sometimes mean a few attempts but we'd much rather you were happy with how you feel than settle for anything less. What to do:

  1. Email returns@ladybiker.co.uk to receive your Unique Returns Reference number so we know what's being returned.
  2. Re-package your goods, including the completed form that you will receive with your order.
  3. Send back within 365 days of receipt of your parcel, to the following address:

Returns Department 
LadyBiker Limited
Unit 7, Rendlesham Mews
Rendlesham
Suffolk 
IP12 2SZ

 

What happens next?

We will action whatever option you've chosen and:

  1. Refund you by your original payment method
  2. Send out an alternative as soon as we can
  3. Issue you with a Gift Certificate

 

What's the Smallprint?

  • For your confidence, we offer an extended returns period of 365 days – this is well above the statutory 28 days (as per the Consumer Rights Act 2015).
  • Please let us know the reason for returning the goods, this helps us to monitor if there are any ongoing issues with products that we need to be aware of.
  • All goods returned must be in the same condition as new with labels attached, armour in position and in their original packaging and returned within 365 days of taking delivery of the goods.
  • We advise all goods to be returned via either ‘Recorded Delivery’ or a ‘Signed for’ carrier as LadyBiker is not liable for items 'disappearing'!
  • When returning items, the goods remain your liability until they are in our possession. Unless you qualify fro Free Returns, the cost of returning goods to LadyBiker is borne by you (the customer) and original postage costs cannot be reimbursed - however in the case of a product exchange, no additional postage costs are charged by LadyBiker, either UK or worldwide.
  • Returns will be processed within 14 days of receipt. Please note that monies may appear in your bank after this time due to the overall banking process (this differs between banks).

 

  1. Product Faults

Please contact us initially at returns@ladybiker.co.uk and return the item within 30 days of receipt. The item will then be repaired, refunded or replaced, fault permitting. Please note that faulty items are only accepted within 30 days of your receipt of the item, as per the Consumer Rights Act 2015. This legislation switches the burden of proof to you the consumer after six months of receipt of a garment but at the discretion of LadyBiker we will accept a faulty item up to 365 after receipt and offer you a 50% refund of the current retail value of the equivalent item by way of a goodwill gesture.