Refund policy

Returns, Exchanges & Refunds

Send back within 30 days of receipt of your parcel, to the following address:

LadyBiker, Four Elms, Spring Lane, Ufford, IP13 6EF

What happens next?

We will refund you by your original payment method. Notes:

• All goods returned must be in the same condition as new with labels attached, armour in position and in their original packaging and returned within 30 days of taking delivery of the goods. Should items arrive in dirty condition we reserve the right to charge £25 to cover cleaning costs.
• We advise all goods to be returned via either ‘Recorded Delivery’ or a ‘Signed for’ carrier as LadyBiker is not liable for items 'disappearing'.
• When returning items, the goods remain your liability until they are in our possession. Unless you qualify for Free Returns, the cost of returning goods to LadyBiker is borne by you (the customer) and original postage costs cannot be reimbursed - however in the case of a product exchange, no additional postage costs are charged by LadyBiker, either UK or worldwide.
• Returns will be processed within 14 days of receipt. Please note that monies may appear in your bank after this time due to the overall banking process (this differs between banks)

Product Faults

Return the item within 30 days of receipt. The item will then be repaired, refunded or replaced, fault permitting. Please note that faulty items are only accepted within 30 days of your receipt of the item, as per the Consumer Rights Act 2015.